HOP - Human and Organisational Performance

There is often a difference between how work is planned or described on paper and how it is carried out in practice. Conditions may change, information may be incomplete, time pressure may arise, equipment may not be exactly as expected, and procedures may be difficult to apply in the situation people are facing.

Through HOP, we seek to understand these conditions more clearly. We ask questions such as:

• What could make this job difficult?
• Where could it be easy to make a mistake?
• What conditions could affect safe and reliable execution?
• What needs to be in place for the work to go well?
• How can we strengthen our controls and safeguards?

The aim is to learn not only from incidents, but also from everyday work that goes well – and to use the experience of the people who know the work best to strengthen safety before serious events occur.

HOP supports open and constructive conversations about risk, uncertainty, error traps and the realities of work. When something does not go as planned, we want to understand what shaped the situation and the decisions made at the time, which safeguards worked, and what improvements can be made.

This helps us move from asking only “who did what?” to also understanding what in the system, conditions or work process needs to be strengthened. In this way, we can make work safer, simpler and more reliable for everyone involved.

HOP is part of the continued development of safety at Landsvirkjun. The approach supports our work with risk management, Life-Saving Rules, learning from events and continuous improvement.

We also see HOP as important in our collaboration with contractors, consultants, designers and other partners. A shared understanding of how work is actually done – and of the conditions that influence safety – is essential if we are to work safely together.